Frequently Asked Questions
Everything you need to know about your ETHNC experience.
What is the standard delivery timeframe?
Domestic orders are typically delivered within 5-7 business days, while international shipping may take 10-15 business days depending on the destination.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags attached. Please note that customized or sale items are final sale.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the colors of the products accurate?
We strive to display our products as accurately as possible. However, due to variations in monitor settings and studio lighting, slight color differences may occur.
How should I care for my ETHNC garments?
To maintain the quality of our fabrics, we recommend following the specific care label instructions found inside each garment, typically involving dry cleaning or gentle hand washing.